Club
1. Heard from reliable sources that PW hospitality revenues do not go back to the resort. Is this correct?
All revenues are re-invested back into the club operations. We operate at a deficit and proceeds from the rental program are used to help support the operation such as; maintenance, staffing levels, insurance, utilities and daily club operations.
2. I was told PMG is looking into a code system for the gates that would allow owners entry through the gates with their owner cards. What is the status of this? Until this is implemented, PMG needs to give owners the code over the phone.
We are currently reviewing the controlled access to the clubs and we are still seeking the best option that is not only beneficial but is cost effective as well. Security codes will not be given over the phone or via email as there is no reasonable way to verify who we are giving codes to. We are working hard to ensure the controlled access to the club and only allow Owners and properly registered guests into the facility. All codes the club will only distributed through TerraMesa at the reception desk.
3. Do we have loss of business insurance for units in PW rental program?
TerraMesa carries loss of business insurance for any lost rental income, in addition to other lost business, such as food & beverage and activities.
4. When will the per person daily club fee for non-PW rentals begin?
At this time there is no definitive timeline on when the program will be introduced, however, the potential timeline would be prior to June 1, 2009.
5. Homeowners in the PW rental program want a permanent code to their units. This was needed immediately following Ike.
Permanent security codes will not be given over the phone or via email as there is no reasonable way to verify who we are giving codes to.
6. Moot point I am sure but what designs enabled the beach club to have power and water so much sooner than the Villas?
The Beach Club has a private concrete encased underground conduit system and it has only one meter at FM 3005. The water system is still in the reconstruction stage.
7. When do you plan to open the beach club and the lazy river pool?
The Beach Club is currently fully operational at this time including; the Sea Mist Lounge with internet access, Pool, Fitness Center and Locker Rooms. As of Friday, October 24, 2008 the Beach Club was fully operational. The Bay Water pool has significant damage and will take some time to complete. We are currently working with our contractors and receiving bids for the repairs.
8. What is the status of the restaurant? Is Chef Henry planning to re-open?
As of Friday, October 16, 2008 Breezes was approved for re-opening by the county officials. We will be looking to re-open prior to November 1, 2008.
9. During peak times a PW employee should be at that lazy river pool to enforce compliance with rules.
Staffing levels are being addressed. We are working on providing consistent services and staffing levels to the clubs.
10. What is the status of Pointe West employees? Are any still retained? Are any planning to re-join Pointe West?
All employees that remained with the company after the storm are now back at work.
11. We need to have regularly scheduled meetings for the HWs in the PW rental program and TM and PW hospitality that includes representatives from TM and PW hospitality.
Item will be put on agenda for post reconstruction agenda.
12. My understanding is that elevators were not stationed on the a high floor prior to Ike, therefore they were unnecessarily damaged due to management oversight. Also, no patio furniture was moved indoors. The most basic pre-hurricane precautions were not taken. Frankly, I am very disappointed with management. Even my patio furniture for my condo in the PW rental program was not moved indoors.
The association is not responsible for individual’s personal contents. It is the owner’s responsibility to ensure that their patio furniture is secure in the event of a storm.
13. The rental program would make owners cringe -- living there full-time I have been shocked by what renters have been allowed to do to and in/outside the cottages. Not sure what "checks" are done on the "who" and "how many" allowed to stay in cottages.
For the units with-in our rental program we enforce no more than two persons per bedroom. However, we have minimal control of residences that are not managed by TerraMesa. If the front desk is notified of a complaint we will dispatch the call to HOA on site security to address the tenants. The nightly report is provided to your onsite association manager, Eileen Penn.
