September 23, 2008 - as of 7:30pm EST

Message from the Pointe West POA and Condo Associations

We have just planned for and endured the most significant hurricane event in the last 25 years to make landfall in this area. Galveston Island has seen similar events in the past and has always managed to emerge a stronger unified community. We as the developer and board of directors are positioning Pointe West to carry on that same tradition. It has always been the goal of these boards to use local employees and companies to support the services that are provided at Pointe West. As a result of the size and location of Hurricane Ike, our employees and services companies were either temporary displaced or are still unable to return to their homes. As a result of that critical situation, Tim Welsh of Terramesa Resorts stepped in to coordinate the necessary submittals and appointments that are required to begin the insurance claim process. He has obtained inspection dates for insurance adjusters and secured an onsite security company. We thank him for his willingness to take this on and the time that he has already and will continue to spend on this process.

The following list of items is covered in detail in the following paragraphs:
- Terramesa and Property Management Group (PMG) will provide support to owners
- Utility services should be restored within the week according to the City of Galveston
- Entrance into units to evaluate condition will begin Wednesday 24th
- Additional 24-hour security has been implemented in addition to City and State officers
- Requesting owners to contact Suzanne Davis to arrange for means to access unit – mailing of key
- PMG will formally extend a notice to each homeowner to let them know whether any mitigation measure are to be taken in the individual condo
- The Beach Club will be the central hub of operations, PMG and the Hospitality Group will support owners if they need for someone to provide access to an insurance adjuster
- Property-wide cleanup, securing of roof tops and building exteriors to secure the exterior shell of the buildings from future water intrusion in the event of rain

Now that the Boards of Directors of the POA and condo associations and our management company, PMG are again able to focus on Pointe West, we will begin the transition of these items back to the Board of Directors. We will start this process by providing support to owners that are able to visit Pointe West now that the City has re-opened the island under the most recent visitation program, which is from 6:00 am to 6:00 pm. Note that the only entrance to the island is still via I-45, if stuck in traffic one option is to take the 146 exit and follow the feeder road to Hitchcock and u-turn back towards Galveston. As most of the island does not have electricity, water or sewer services, PMG will be stationed at the Beach Club with water and light refreshments. The City of Galveston indicates that utility services should be restored within a week. Please plan accordingly as there are currently no fuel or food stores on the island and the Beach Club cannot serve food until it is re-inspected by the County Health Department.

Trident Security has been contracted to provide additional security for Pointe West. This is in supplement to State Troopers, Sheriffs Department and the City of Galveston Police Department. With the property secure and working within the limits of the City of Galveston’s access to the island policy and available utilities we are continuing our efforts to mitigate any additional damages to the resort.

In furtherance of this goal, the Baywater and Villas at Pointe West Associations have unanimously voted to exercise the right of Entry under the Condo Declarations Article 8.1. This article provides the association with the right to enter the condominium in emergency situations such as Hurricane Ike to evaluate the condition of an individual condominium. Please note that the Association currently has access to condos within the Hospitality rental program. If a condo is not within the rental program we ask that you contact Suzanne Davis, (s.davis@pmghouston.com, 713-329-7160 Office, 281 788-3673 Cell) to provide us with a means to access your condo. It is imperative that this access is provided, in the case that someone has not contacted Suzanne and she has been unable to contact them the Condo Association will have a locksmith temporarily open the locks. This will protect the remaining owners within the same building.

Our purpose is to observe the condition of each individual condominium. This information will be used to define a prioritized mitigation list based on building and unit conditions. PMG will attempt to extend a notice to each homeowner to let them know a whether any mitigation measures are to be taken in the individual condo, and what those measures are. We are also expecting the Condo’s insurance adjuster to be on site as of Friday to begin the assessment of each building. After meetings and negotiations with the Condo insurance adjuster, a report will be issued that we will use to develop a schedule in which all affected homeowners will be provided with an anticipated construction timeline. More details will follow as to the coordination with homeowners while reconstruction is underway.

Terramesa previously posted the insurance providers contact information prior to their first property visit to assess/tour the property. We will provide the contact information for the insurance provider after their visit on September 26th.

It is important to note that cottages are handled differently as these properties are entirely the responsibility of the owner(s). We will work with owners who cannot return if they sign an indemnification letter and give us authorization to enter. They will also need to mail the key to us. Please work with PMG at the number listed above.

We are still establishing protocols for numerous items including construction so we will continue to provide updates on the daily occurrences of Pointe West and Galveston Island. Terramesa has provided pictures of the common area cleanup and the roof protection that has already been installed on several buildings. If there are any questions please call either Suzanne Davis, 713-329-7160 or call 888-237-0012 for brief recorded updates and to leave a question.

In any crisis like this, much is occurring behind the scenes. Terramesa leadership, employees, along with PMG and Association team members have been working since before the hurricane and throughout the process to respond with excellence. Many have been working late into the nights through both of the past two weekends. We also would like to thank the many condo owners who have also been very helpful. We are thankful that all lives on our property were saved. We look forward to stabilizing and growing the resort together!

One final note: this post was added to the blog earlier today in its “draft” version. While it was only on the site for 2 minutes, we apologize for any confusion. This final version includes more specific information regarding insurance adjusters.

Sincerely,


Joe Castillo
President
Pointe West Property Owners Association
Pointe West Baywater and Villas Condo Association


Current Conditions in Galveston:
• Minimal medical facilities are available
• Limited water, sewer, electricity, or natural gas service
• A boil water notice remains in effect until further notice
• Mandated water conservation program in effect island-wide
• Limited retail services available including fuel, food, water, auto, pharmacies, etc.
• Curfew strictly enforced: 6:00 p.m. to 6:00 a.m. for the west end - Violators subject to $2,000 fine.
• Limited cell phone coverage

You Will Need to Bring: Bottled Water:
• Flashlights & Batteries • First Aid Kit • Hand Tools • Hand Sanitizer • Heavy Duty Garbage Bags • Camera • Notepad & Pens • Bug Repellant • Personal Hygiene Items • Gloves • Face Masks • Boots • Sunscreen • Vehicle Fuel Additives • Tire Repair – Tools, Fix-A-Flat, Spare Tire, Jack Safety Requirements